We're open and accepting orders! The health and well-being of our customers, employees and community is of the utmost importance to us. Due to modified operations put in place to help protect those working at the distribution centres and possible delays with our shipping carriers, you can expect a delay in receiving your order.

Delivery is expected within a maximum of 3-5 working days of order placement. We apologize for any inconvenience and appreciate your understanding. We are committed to delivering your orders as soon as possible!




Please be advised that owing to exceptional order volume during key promotional periods such as Black Friday, our standard delivery timescale may be affected. Your order will be handed to our courier company within 7 working days of the order date. Thereafter, delivery timescale is dependent on your location.

Most orders shipped via Standard Service are processed and shipped in 1–2 business days, depending on product availability.

Most Standard orders are delivered within 5–7 business days from the order's ship date, depending on the final destination.

• Orders destined for PO Boxes will be returned to our depot, as a signature is required upon receipt.
• We do not deliver to shopping centres.
• It is not possible to collect your order from a MAC Cosmetics store.


During selected periods, we reserve the right to charge the following delivery fees.



R0 - R500.00R50


ORDER PROCESSING TIME1–2 business days
Arrives within 3–7 business days

Shipping Restrictions

Some items sold by M·A·C Cosmetics Online require special handling as specified by government regulations controlling the transport of these items. The method of shipment for these items is dictated by these regulations – we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience.

Shipments to Forwarding Companies

M·A·C Cosmetics Online is not responsible for damage, defect, material difference or loss that occurs to goods delivered to a forwarding company. This means that M·A·C Cosmetics Online is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being received by the forwarder, it is the responsibility of the forwarder.

Shipments to PO Box addresses or M·A·C Cosmetics counters

We do not permit delivery to P.O. Boxes or M·A·C Cosmetics Counters at this time. We require the physical signature of the named recipient of the package and take no responsibility for items delivered to forwarding companies or persons.